Orders typically ship within 10-20 business days of receipt during non-peak times or seasons. In peak seasons please allow extra 2-4 business days for your order to be processed. Upon shipping, you will be notified by email with a tracking number.
You can send us a photo of your received product. We can take it and not down. After that, if you like it, you can use it. Otherwise, you can recycle it because we don't accept any returned items. We will refund your full amount.
Unfortunately, we cannot make changes or cancel an order after they have been submitted.
An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to email@example.com with your order number and we'll handle that for you.
Still, you can enjoy it. Otherwise, you can recycle it. If you like to have the correct product, we can deliver it again, or we can offer a refund.
*Please note that all shipping times are delayed to approximately 2-3 weeks due to COVID-19*
All shipping times and tracking will be back to normal after COVID-19 settles.
If you put a wrong address and/or picked a wrong size/variant in your order, That's OK. Don't worry we will refund full order amount to you. If this happen to you email us as soon as possible, we guaranty we can take care of it.
To be eligible for a return or refund, your item photos with the reason to return must be email to us.
Several types of goods are exempt from being returned or refund.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your email is received and inspected, we will send you an email to notify you that we have received your email. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 1 or 2 of business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You don't need to return your product, you should email your order inquiry to: firstname.lastname@example.org email address.
Don't returned your order to our head office which is in Mypetsuperdeals, 1576 Valley Street, NJ, 08102 Camden , Jersey
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